Send us the website URL, the exact error if available and a short description of what changed.
Terms of Service
These terms provide a general framework for enquiries and technical services supplied by MIDOSSA. A quotation, statement of work or written agreement may add service-specific terms.
Scope and authorisation
Work is performed only within the agreed scope. The customer confirms that they are authorised to request work on the websites, accounts, servers and infrastructure supplied for intervention.
Backups and risk
Technical changes can involve operational risk. Appropriate backups are recommended before material changes. Where backup creation or verification is included, its scope should be agreed before work begins.
Security services
No internet-facing system can be guaranteed permanently secure or immune from compromise. Security services are intended to identify, reduce and remediate relevant risks within the agreed scope.
Third-party software
CMS platforms, extensions, hosting providers, payment systems and other third-party services remain subject to their own availability, licences, policies and technical limitations.
Additional work
Problems discovered outside the agreed scope may require a separate quotation or approval before additional work is performed.
Contact
Questions about a service or these terms can be sent to support@midossa.com.
These general website terms should be reviewed by an appropriately qualified legal professional for the jurisdictions in which MIDOSSA contracts with customers.