Privacy Policy
How MIDOSSA handles information submitted through website and technical-support requests.
Send us the website URL, the exact error if available and a short description of what changed.
Privacy at MIDOSSA
This Privacy Policy explains how MIDOSSA handles personal information submitted through this website and during technical-support enquiries.
Information we may receive
Depending on your request, this can include your name, company, email address, telephone or WhatsApp number, website URL, technical problem description, IP/log information and technical environment details you choose to provide.
Why we use information
We use information to respond to enquiries, assess and deliver requested technical services, communicate about an intervention, maintain appropriate business records, protect our services and comply with applicable legal obligations.
Technical credentials
Please provide credentials only when they are necessary for an agreed technical intervention. Temporary and revocable credentials are strongly recommended. Do not send banking, card or payment credentials. Change or revoke technical passwords after an intervention where appropriate.
Retention and security
We aim to keep personal information only for as long as reasonably necessary for the purpose for which it was collected, contractual or security requirements, and applicable legal obligations. Reasonable technical and organisational measures are used to protect information under our control.
Service providers and international work
Information may be processed using service providers necessary for website hosting, email, security, communications or service delivery. MIDOSSA provides remote services internationally, so processing may involve more than one country where permitted and appropriately handled.
Your choices and rights
Depending on the law applicable to you, you may have rights concerning access, correction, deletion, restriction, objection or portability of personal information. Contact us to make a privacy request.
Contact
Privacy enquiries: support@midossa.com.
This website policy is general information and should be reviewed against the exact analytics, hosting, email, payment and third-party tools deployed on the production website.